Hot-drinks revenues across the Gazpromneft filling station network reached RUB4.5 billion in 2020 — up 30% year-on-year, with coffee sales up by an extra 34 million cups. Total non-fuel sales across the Russian network were up 12%, reaching RUB23.4 billion.
Gazprom Neft, together with its partners, began offering motorists a new online ordering and delivery service in 2020, with food and hardware products now available for collection through the company’s filling stations. These partnering solutions are now available in Moscow and St Petersburg, and are expected to be rolled out to other regions across the network. The Gazpromneft filling station network clients can order a wide range of Utkonos and
“The past year has seen a serious change in the traditional goods-and-services consumer model: clients are increasingly buying coffee ‘to go’, and ordering goods for home delivery — or for delivery to their nearest convenient collection point. In this environment filling stations, actually, have become a ‘destination’ where you can get café products, basic necessities, and even pick up an online delivery, while filling up your car — saving yourself time. We will continue developing partnerships that add value to our brand, as well as improving customer experiences at our outlets, throughout 2021.”
Alexander Krylov Head of Regional Sales, Gazprom Neft